Refund policy

Returns
All non-cash products are covered by our one year warranty policy. If your product breaks or shows signs of manufacturing defect, you can write to us at info@akuadesign.ca and our team will arrange to provide you with a new product free of charge. Akua Design reserves the right to refuse a refund if the returned product shows abnormal wear from use. The product exchanged under our cover must be against the same identical model as the original order.

Exchanges (if applicable)
Akua Design replaces items if they fall within the warranty policy, or are defective or damaged upon receipt. If you need to exchange it for the same item, email us at info@akuadesign.ca. Please note that products made with custom images are not exchangeable or refundable.

Note that delivery costs will not be refunded, except where the product is defective.

To return your product, you must post your product to: ...

You are responsible for the shipping costs for returning your item. Shipping charges are non-refundable. If you receive a refund, the return postage will be deducted from your refund.

Custom products
By purchasing a product personalized with your own image or according to your requests, the customer agrees to own all the rights to use the image(s) submitted. Akua Design is not responsible for images submitted with trademarks or intellectual property thereof. The client is solely responsible for the rights of the images submitted.