Below, the FAQs outline some common concerns our customers have before purchasing a product. If you have any other questions, just send them to
To find out more about our products, click on the "Store" tab, then visit the "All our accessories" page.
If you have not yet received the email confirming the shipment of your order, immediately contact our customer service department by emailing so that we can change the delivery address. Once your order has been dispatched, it is impossible to intercept it. When the address on an order is incomplete or incorrect, the order is usually returned to us. Please contact our customer service to provide us with your exact address. We can then return the package to you at your expense.
You can cancel if your order has not been shipped, up to 24 hours after purchase from your store. If you fall within these deadlines, do not hesitate to contact customer service at the following address:
Our products are made in Quebec. We take care to choose excellent suppliers in order to offer you products of unmatched quality. However, the range of textile-type products can come from Canada or abroad.
Yes, we only offer gift cards in electronic format! You will therefore receive your gift card by email immediately after purchasing it. You can then print the email containing the card code before offering it to a loved one.
Promotions cannot be added together, so it is only possible to redeem one promo code per order. Note that Akua Design points count as a promotional code, so you cannot use them with another promotion.
In order to offer you very advantageous prices but also to avoid substantial costs while guaranteeing you quality items, we work with suppliers based abroad and locally. Our goods are therefore also located abroad. The routing of these to the places of destination obviously takes time. The deadlines also vary depending on your location.
We are sorry if you have encountered a problem with your order. If you made a mistake in the choice or the size of your order, do not hesitate to contact customer service at: You have 30 days to return your order to our warehouses at your expense.
Our site is completely secure and hosted by an HTTPS server which guarantees your protection and that of all your personal data. We collaborate among others with VISA, Mastercard which are world leaders which would not allow the viability of a shop such as ours if the rate of dissatisfied customers was important.
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